jiligem Privacy Policy

jiligem is an online gaming platform operated for players in the Philippines, accessible at jiligem.bet. This Privacy Policy applies to all personal data collected when you visit our website, register an account, make deposits or withdrawals, participate in games, or contact our support team. It covers data collected through our desktop site, mobile browser experience, and any communications you send to us directly. By using the platform, you acknowledge that you have read and understood how your personal information is handled as described in this document. If you do not agree with any part of this policy, you should discontinue use of the platform and contact our support team to discuss your account. We review and update this policy periodically to reflect changes in our practices or applicable Philippine regulations, and the effective date at the top of this page will always reflect the most current version. Any material changes will be communicated to registered players through the platform or via the email address associated with their account.

When you register an account with jiligem, we collect identification information including your full name, date of birth, nationality, and a government-issued ID to comply with Philippine anti-money laundering and responsible gaming regulations. We also collect contact details such as your email address and mobile number, which are used for account verification, transaction notifications, and support communications. Financial information, including your preferred payment method, transaction history, and deposit or withdrawal records, is collected to process your gaming activity and ensure accurate account management. Technical data such as your IP address, device type, browser version, and session activity is gathered automatically when you access the platform, and this helps us maintain security, detect fraud, and improve the overall user experience. If you contact our support team, we retain records of those communications to assist with ongoing queries and to improve our service quality. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law. All data collected is limited to what is necessary for the purposes described in this policy, in line with the principle of data minimisation.

Your personal data is used primarily to operate and maintain your account, process deposits and withdrawals in Philippine pesos, and deliver the gaming services you have requested on the platform. We use your information to verify your identity and age in compliance with Philippine gaming regulations, ensuring that only eligible players aged 21 and above can access real-money games. Transaction data is used to detect and prevent fraudulent activity, money laundering, and other forms of financial crime, and may be shared with relevant regulatory authorities where required by law. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy — these communications are not optional as they are necessary for the operation of your account. With your separate consent, we may also send you promotional communications about bonuses, new games, or platform features; you can withdraw this consent at any time through your account settings or by contacting support. Aggregated and anonymised data may be used for internal analytics to understand how players use the platform and to improve our game offerings, site performance, and customer experience. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

jiligem does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. We share data only with carefully selected service providers who assist us in operating the platform, including payment processors, identity verification providers, fraud detection services, and cloud infrastructure partners, all of whom are bound by strict data protection agreements. Game software providers may receive anonymised session data to support game performance and fairness auditing, but they do not receive personally identifiable information unless required for a specific technical purpose with your knowledge. We may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so, or when disclosure is necessary to protect the rights, property, or safety of the platform, its players, or the public. In the event of a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. All third-party partners are required to handle your data in accordance with applicable data protection laws and are prohibited from using it for any purpose beyond what is necessary to provide their contracted services. We conduct regular reviews of our third-party relationships to ensure ongoing compliance with our data protection standards.

As a player based in the Philippines, you have the right to access the personal data we hold about you at any time by submitting a request through our support team, and we will respond within a reasonable timeframe in accordance with applicable law. You have the right to request correction of any inaccurate or incomplete information held in your account, and we encourage you to keep your details up to date through your account settings. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records for regulatory compliance. You have the right to object to or restrict the processing of your data in certain circumstances, and to withdraw any consent you have previously given for optional communications or data uses. If you believe your data has been handled in a way that violates your rights, you have the right to lodge a complaint with the relevant Philippine data protection authority. To exercise any of these rights, please contact our support team using the details available on the platform, and we will guide you through the process. We will never penalise you for exercising your data rights, and your ability to use the platform will not be affected by making a legitimate data request.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine gaming regulations, anti-money laundering laws, and our internal compliance obligations. Financial transaction records are typically retained for a minimum of five years following the closure of an account, in line with regulatory requirements applicable to licensed gaming operators in the Philippines. Technical and session data is retained for shorter periods and is used primarily for security monitoring and fraud prevention purposes before being securely deleted or anonymised. jiligem employs industry-standard security measures including data encryption in transit and at rest, access controls, regular security audits, and staff training to protect your personal information from unauthorised access, disclosure, or loss. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities as required by law, and we will take immediate steps to contain and remediate the incident. You are also responsible for maintaining the security of your own account by using a strong, unique password and not sharing your login credentials with anyone. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately so we can take protective action.